Returns & Exchanges

At JFC Online, we strive for total satisfaction with every grocery order, allowing returns on non-perishable items within 14 days of delivery. Due to food safety regulations, perishable goods can only be replaced or refunded if they arrive damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Verification

  Our quality assurance team will review your request within 24 hours to ensure it meets our food safety and return eligibility standards.

• 3.
  Package Items

  For non-perishable returns, securely pack the items in their original, unopened packaging and attach the provided return shipping label.

• 4.
  Receive Refund

  Once your return is received and inspected at our warehouse, a refund will be processed to your original payment method within 3-5 business days.